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The City’s utility billing, customer service, the phone number is 21. The City’s utility billing, customer service division, is open Monday – Friday, 8:00 A.M. Mail postmarks are not taken into consideration when determining when an account has been paid.Ī 10% penalty fee will be added to the bill if payment is not made on or before the due date.Ī $25.00 service charge will be added to the amount of bill if payment is not received by 8:00 am on the termination date listed on the notice. Please note, utility accounts are not considered paid until the City has received the payment.

In-office - Debit/Credit, cash, and checks are accepted. On the Login Screen, in the 1st box, you will enter your acct # xxxxxxxxx-xxx, in the 2nd box enter your LAST name, in the 3rd box enter your FULL NAME. Sav-a-Lot Store on Lincoln Ave - parking lotĥ20 Jackson Ave - parking lot behind City Hallĭrive-up - parking lot behind City Hall (enter off of 5th St - exit on Jackson Ave)īank Drafting - forms are available in office or on-line at Pay Online Now or select "On-Line Payments" under Quick Links on right side of the Home page. Items placed in boxes after 8:00 am will be picked up on the next business day.ġst Mid IL Bank & Trust - parking lot by mailbox drop-offs We do bill a month behind to allow an actual usage charge rather than prorating the usage.ĭrop Boxes - Items in boxes will be picked up at 8:00 am each morning M-F. Please ask us about signing up!īilling Frequency – Billing will occur each month for all accounts in the City of Charleston. You can pay, view, print or research history on your account. Starting and stopping water service is as easy as visiting our website at the links for both are on the home page. Once we receive your information, all attempts will be made to complete your request on the day specified. No payment is needed at the time of activation. Specific billing information is as follows:Ī $25.00 activation fee will be applied to your first month's bill. The City’s Water Department is responsible for reading water meters, preparation of the utility bills, receipt of the utility bill payments and dealing with customer inquiries. The City of Charleston provides water and sewer service to city residents.